Windows 11 Service Desk

Windows 11 Service Desk Analyst

Remote - occasional travel to Oxford or Southampton

£150 per day, inside IR35

Full Time

Security Clearance Required

Are you tech-savvy, customer-focused, and ready to make a difference in public services? Our client is looking for a dedicated Windows 11 Service Desk Analyst to provide exceptional support and guidance to end users. This is an exciting temporary opportunity with a daily rate of £150, ending on March 31, 2026.

Why You Should Apply:

• Be part of a dynamic ICT team dedicated to delivering top-notch service.
• Work in an environment that values your expertise and encourages professional growth.
• Contribute to improving user experiences across the organisation.

Key Responsibilities:

• Provide expert support, advice, and guidance to end users reporting incidents and technical issues in relation to their Windows 11 Laptop Refresh Programme.
• Analyse, diagnose, and identify workarounds to resolve issues within service level agreements.
• Engage with ICT technical support functions to ensure timely incident resolution.
• Communicate effectively with users and ICT staff, ensuring clarity and support throughout the incident management process.
• Take ownership of incidents and service requests to maintain high customer satisfaction ratings.

What We're Looking For:

• A good standard of education along with ITIL v2 or v3 knowledge or qualification (Essential).
• Experience within a service desk or technical environment (Essential).
• Excellent written and verbal communication skills with a customer-focused mindset (Essential).
• Strong problem-solving and troubleshooting skills, able to think logically in a fast-paced environment (Essential).
• A commitment to ongoing professional development (Essential).
• An understanding of ICT systems relevant to the organisation (Desirable).
• Basic skills in at least one ICT technical area (Desirable).

Additional Information:

• This role reports directly to the Service Desk Team Leader.
• You will be working closely with the ICT team to ensure seamless service delivery.