Warranty Administrator

Warranty Administrator benefits package at Southampton Audi

• Competitive salary and bonus scheme
• 25 days annual leave + Bank Holidays.
• Company pension scheme
• Employee referral programme

Hours- Monday - Friday - 8.00am- 5.30pm

Job Purpose

The role of the Warranty Administrator is to:

• Ensure accurate invoicing and submissions of warranty/goodwill claims daily and monitoring daily, weekly and monthly warranty reports.

Key Responsibilities

• Administer warranty policy in the best interests of the business, manufacturer and customer.
• To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
• Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle.
• Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure.
• Maintain knowledge on all warranty procedures and documentation. Support other staff members on warranty related matters.
• Maintain relationships with specialist repairers and manufacturer representatives.

Skills & Requirements

• Good organisational and planning skills.
• Energy and enthusiasm.
• Excellent numeracy and literacy.
• Competency in numeracy, literacy and IT.