UX Researcher, Amazon Business

Overview

Job ID: Amazon Spain Services, S.L.U.

Amazon Business launched in 2015 to meet the business purchasing needs of commercial, government, education and non-profit customers of all sizes worldwide. Today, Amazon Business serves diverse customers in 10 countries, from the largest companies to sole proprietors. We are looking for an enthusiastic researcher to explore the world of business customers. The role covers all aspects of UX research, from learning about customers to uncovering problems to evaluating the impact of designs. This position will help Amazon Business realize its potential by providing insights to support better decisions for our customers. You will help reinvent business purchasing and delight customers, working with product and engineering leaders across the global organization to connect teams' work into a single, holistic, end-to-end experience for business customers.

Responsibilities

• Work closely with product, design, and engineering partners to identify needs, prioritize high-impact research opportunities and develop research roadmaps
• Plan and execute research across a wide variety of activities with customers and prospects, using mixed methods
• Generate ideas on new or more efficient ways to answer questions about customers
• Collaborate with other stakeholders (designers, product team, marketing, legal, etc.) to solve problems with data (generate insights from business analytics and customer feedback)
• Work across Amazon to drive better research practices and bring attention to business customers
• Visibilize the value of human-centered research in the organization

Basic Qualifications

• BA/BS degree in Anthropology, Human Factors, Psychology, HCI/Computer Science, Design or related fields
• Substantial experience in both qualitative and quantitative research methods (5+ yrs)
• Strong portfolio of past work experience and deliverables demonstrating impact across charters in large organizations
• Excellent verbal and written communication skills (technical, business and executive audiences)
• Demonstrated ability to successfully deliver against role responsibilities, working with minimal guidance and direction in a fast-paced environment

Preferred Qualifications

• Experience in B2B or B2C e-commerce or financial services
• Experience in dealing with stakeholders in large organizations
• Demonstrated success with driving innovation or product/design decisions through research insights

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