User Researcher - Active SC - £55k + 6% Pension - Remote

Job Title: User Researcher
Rate: £55k + 6% Pension
Location: Remote (Occasional visits in either Newcastle OR Manchester OR Leeds OR Blackpool)
Clearance: Active SC

Key Responsibilities

• Plan, design, and conduct user research activities to understand user needs, behaviors, and motivations.
• Conduct qualitative and quantitative research, including usability testing, interviews, surveys, and focus groups.
• Work within GDS guidelines to ensure user research aligns with service standards.
• Analyse research findings and present actionable insights to stakeholders.
• Collaborate with multidisciplinary teams to ensure user needs are Embedded in service and product development.
• Advocate for accessibility and inclusivity in digital services.
• Use data-driven insights to iterate and improve digital services.
• Communicate research findings in clear, concise, and compelling ways to both technical and non-technical audiences.
• Contribute to the wider user research community within the government digital sector.

Essential Skills & Experience

• Proven experience as a User Researcher working within GDS frameworks.
• Strong knowledge of UK Government Service Standard and GDS assessment process
• Experience conducting a range of user research methods, including usability testing, contextual inquiries, and accessibility testing.
• Ability to translate research findings into actionable insights.
• Strong stakeholder management and communication skills.
• Familiarity with agile delivery methods and working within multidisciplinary teams.
• Experience using tools such as Optimal Workshop, Lookback, Miro, or similar research and collaboration tools.
• Understanding of accessibility and inclusive design principles.

Desirable Skills

• Previous experience in central government, public sector, or regulated industries.
• Understanding of service design principles and how they integrate with user research.
• Experience working with data analysts, business analysts, and developers to align research insights with data-driven decision-making.
• Knowledge of UX/UI design processes and tools such as Figma.