Trust Service Partner (Doctors)

About The Role

We're looking for a dedicated and proactive Trust Services Partner to join our Doctors Client Services Team!

Please note - this is a 6 months Fixed Term Contract.

This is a key role at the heart of our local NHS partnerships-supporting medical workforce teams and acting as the go to connection between Doctors Direct doctors, Trust colleagues, and NHSP.

It's more than a support role-it's about being the trusted face of NHSP, making sure every interaction is smooth, helpful, and genuinely adds value.

This role requires on site 1 3 days a week and occasional travel around local sites (Oldham, Salford, Fairfield, Rochdale). Flexibility around location is offered.

Responsibilities

• Providing hands on and remote support to medical workforce teams, managers, and Doctors Direct doctors
• Being the first point of contact for complex queries that need a bit more care and attention
• Building strong, collaborative relationships with Trust teams and our doctor community
• Working closely with the wider Client Services Team to fill shifts efficiently while keeping doctors' needs front and centre
• Spotting and escalating any service or process issues-and helping shape better solutions
• Playing your part in our mission to be truly customer obsessed in everything we do

Qualifications

• Someone with great people skills and a confident, collaborative approach
• A natural relationship builder who's comfortable working across different teams and stakeholders
• Strong Excel skills and the ability to use data to support decisions
• A problem solver who's passionate about delivering brilliant service
• Someone who can work independently and travel across Trust sites when needed
• Experience in a customer focused or healthcare setting would be great-but it's not essential

About The Candidate

We are looking for a highly adaptable, proactive professional with excellent problem solving skills.

Degree or equivalent experience in a similar role.

Experience following and adhering to processes and procedures.

Strong complaint handling and conflict management skills.

The ability to identify service improvements and collaborate with stakeholders to implement them.

A background in customer service (preferably in a customer focused or retail environment).

The ability to manage high volume internal and external customer enquiries while balancing conflicting priorities.

Benefits

• 27 days per year plus bank holidays, with the ability to buy and sell
• A commitment to talent management & development
• Values Star of the Month award - £100 worth of shopping vouchers
• Life assurance
• Group income protection
• Wellbeing programme
• Employee assistance programme
• Employee engagement & discounts platform

Equality, Diversity & Inclusion (EDI)

NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice.

We have been awarded the Race Equality Code Quality Mark and are a signatory of Disability Confident, Menopause Pledge, and Mental Health at Work Commitment.

We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.