Trust Service Partner (Doctors)
Posted 4 hours 41 minutes ago by NHS Professionals
We're looking for a dedicated and proactive Trust Services Partner to join our Doctors Client Services Team!
Please note - this is a 6 months Fixed Term Contract.
This is a key role at the heart of our local NHS partnerships-supporting medical workforce teams and acting as the go to connection between Doctors Direct doctors, Trust colleagues, and NHSP.
It's more than a support role-it's about being the trusted face of NHSP, making sure every interaction is smooth, helpful, and genuinely adds value.
This role requires on site 1 3 days a week and occasional travel around local sites (Oldham, Salford, Fairfield, Rochdale). Flexibility around location is offered.
Responsibilities- Providing hands on and remote support to medical workforce teams, managers, and Doctors Direct doctors
- Being the first point of contact for complex queries that need a bit more care and attention
- Building strong, collaborative relationships with Trust teams and our doctor community
- Working closely with the wider Client Services Team to fill shifts efficiently while keeping doctors' needs front and centre
- Spotting and escalating any service or process issues-and helping shape better solutions
- Playing your part in our mission to be truly customer obsessed in everything we do
- Someone with great people skills and a confident, collaborative approach
- A natural relationship builder who's comfortable working across different teams and stakeholders
- Strong Excel skills and the ability to use data to support decisions
- A problem solver who's passionate about delivering brilliant service
- Someone who can work independently and travel across Trust sites when needed
- Experience in a customer focused or healthcare setting would be great-but it's not essential
We are looking for a highly adaptable, proactive professional with excellent problem solving skills.
Degree or equivalent experience in a similar role.
Experience following and adhering to processes and procedures.
Strong complaint handling and conflict management skills.
The ability to identify service improvements and collaborate with stakeholders to implement them.
A background in customer service (preferably in a customer focused or retail environment).
The ability to manage high volume internal and external customer enquiries while balancing conflicting priorities.
Benefits- 27 days per year plus bank holidays, with the ability to buy and sell
- A commitment to talent management & development
- Values Star of the Month award - £100 worth of shopping vouchers
- Life assurance
- Group income protection
- Wellbeing programme
- Employee assistance programme
- Employee engagement & discounts platform
NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice.
We have been awarded the Race Equality Code Quality Mark and are a signatory of Disability Confident, Menopause Pledge, and Mental Health at Work Commitment.
We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.