Treasury Operations Associate

As Treasury Operations Associate, you will be responsible for working on daily activities within Treasury Operations including treasury settlements, cash and card settlements. You will also be required to support the build out of any new Treasury Operations processes in collaboration with a diverse range of partner teams such as product, operations, process engineering, controls, risk & compliance.

As part of the process set up, the candidate is expected to bring their reconciliations as well as process build knowledge and experience to the table. This will involve working with various teams to provide inputs, which in turn will help to design the process, create the journeys that will impact TOPS and participate in testing to ensure desired results. The candidate will be expected to help create and maintain up to date documentation including procedures and process maps, work closely with the Controls team to create and maintain effective controls for all TOPs processes, work on KPIs and KRIs for TOPs processes and manage stakeholders effectively across various teams.

The team supports a range of processes including suspense accounts set up and management and ensures secure and efficient operations for the debit card/savings product and credit card. Reconciliation processes range across cash transactions, card transactions, liquidity monitoring, Apple Pay, suspense account management including reporting on write offs, aged breaks and balances. There will be additional products and services to support in the future.

Job responsibilities:

• Working with partner teams to support build of TOPS processes for ICB. This will include working on builds, process maps and customer journeys that impact TOPs, testing and sign off to support taking new processes to a BAU mode.
• As an SME, you'll operate as an individual contributor focusing on leveraging your specialised knowledge to provide support and guidance without direct people management responsibilities.
• Provide support to build end to end processes for TOPs across various areas.
• Stake holder management and partnership with ICB internal teams.
• Maintain a secure and efficient work environment by establishing, following and enforcing standards and procedures, complying with legal regulations, policies and controls.
• Ensure Risk and controls policies are adhered to.
• Partner with Operations teams effectively and provide support to improve customer experience, including resolving problems.
• Work with Controls and Audit to ensure all processes are in place, robust and risk-free.
• Update job knowledge by participating in educational opportunities, reading professional publications, building and maintaining work relationships.

Required qualifications, skills and capabilities:

• A detailed understanding of reconciliation processes across cash and card transactions.
• Ability to partner with stakeholders across different teams and locations and managing conflict in the build process.
• Being able to think on one's feet and have effective decision-making skills that benefit the business and the team.
• Ability to work on MIS and metrics reporting - analysing and deciphering data and presenting the same to internal teams in an effective manner.
• Ability to work within strict timelines and deliver with a sense of urgency, ownership and accountability.
• Effective problem solving skills, being able to bring solutions to the table and implement the same and be able to think strategically.
• Good communication skills, spoken as well as written and the ability to influence others in a positive manner.

Preferred qualifications, skills and capabilities:

• Knowledge of reporting and visualization tools such as Alteryx, Tableau.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.