Travel Money Advisor - Cobham

Fexco Group is one of the UK's largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.

We are now recruiting for a Travel Money Advisor in Sainsbury's Kidlington

This is a permanent part-time role working 19 hours per week. Typically shifts will be Thursday 09.30 - 18.30 and Friday 09.00 - 18.30 although this may vary on occasion. You'll need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time.

We offer a competitive salary, paying £13.23 per hour, and great benefits. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.

Main Responsibilities

• Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
• Achieving and, where possible, exceeding individual and team sales and service targets
• Identifying opportunities to cross sell various products and services
• Effective and accurate cash handling and reconciliation
• Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
• Adhering to all Company Policies including Health and Safety, AML and Security
• Dealing professionally and knowledgeably with all customer complaints/queries ensuring a satisfactory conclusion is met
• Ensuring telephone calls are answered in a prompt, polite and professional manner
• Undertake marketing initiatives, to promote the Bureau and increase brand awareness
• Ensuring all point of sale and company material is displayed correctly and in working order

Qualifications and Experience required

• Demonstrable excellent customer service experience ideally obtained in a cash handling environment
• Experience of working with foreign currencies is preferred

Competencies required

• Demonstrable superior customer service skills
• Numerate, with excellent accuracy and an eye for detail
• Comfortable communicating on all levels including within the business and to external customers and suppliers
• Must be flexible and have a can-do attitude and approach