Visitor Engagement Officer - Permanent - Part Time 32.50hrs pro rata'd

Customer Services, Visitor Engagement Officer, Arts and Heritage, Southend, Essex, Part Time

Your new role
Southend Museums are looking to appoint a permanent part-time Visitor Engagement Officer.You will be responsible for promoting Southend's rich heritage and ensuring visitors to their buildings have an excellent experience. By joining the Museum's Front of House Team as a Visitor Engagement Officer, you will be the face of the museum, providing the first point of contact, welcoming and engaging our visitors, providing tours, maintaining the buildings and invigilating and caring for the fantastic collections.You will also be responsible for the on-site retail offer, actively encouraging donations and supporting fundraising initiatives. Assisting colleagues in the running of learning/engagement sessions and helping to coordinate wedding ceremonies in the beautiful Grade 1 listed buildings.The working days for this position are:

• Wednesday 10:15-17:15
• Thursday 10:15-17:15
• Friday 10:15-17:15
• Saturday 10:15-17:15
• Sunday 10:15-17:15

Please do not apply for this position if you cannot accommodate the working days. The salary for this post is pro rata to 32.5 hours.
What you'll need to succeedThe ideal candidate will have excellent verbal communication skills, an ability to build rapport with visitors and confidence when speaking to groups and larger audiences. An interest in local heritage and culture is essential and experience in the museum sector would be advantageous.You will need to be proactive, able to show confidence in decision-making and able to collaborate and work well as part of a team. You will be organised, adaptable, flexible, reliable and confident. A good communicator who adapts their approach to meet the needs of our visitors, you will be comfortable engaging with people from all backgrounds, ensuring our heritage is accessible to everyone.If you are shortlisted for an interview, you will be required to prepare a 10-minute talk, based on a topic of historical interest to you.
What you'll get in return
When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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