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Travel Call Centre Leader: Inspire Teams & Service
Posted 3 hours 1 minute ago by Convergys
Permanent
Full Time
Other
Midlands, United Kingdom
Job Description
Concentrix is seeking a Team Leader to supervise a dedicated call centre team, coaching and developing associates while ensuring exceptional service delivery and adherence to policies.
You will monitor performance against KPIs, conduct regular coaching, lead team meetings, and stay updated on internal processes. A proactive leader who thrives under pressure will fit well and help drive customer satisfaction and service outcomes.
Convergys
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