Trainee IT Service Desk Administrator

Our client is recruiting a Trainee Service Desk Administrator to provide first-line IT support across the organisation. Full training will be provided, making this role ideal for a motivated candidate eager to develop technical skills!

Location Duties for this role include, but are not limited to:

• Providing first-line IT support to end users across hardware and software queries.
• Logging, tracking and prioritising support tickets to ensure timely resolution.
• Assisting with setup and maintenance of computers, phones and other equipment.
• Supporting user account management for new starters and leavers.
• Conducting routine checks to ensure systems remain functional.
• Assisting with system testing, rollout and documentation during small projects.
• Supporting the Facilities team with workstation setup where required.
• Maintaining accurate IT asset registers and documentation.
• Adhering to IT policies, security standards and data protection requirements.

Skills / Qualifications

The ideal candidate will hold GCSEs (or equivalent) in English and Maths and demonstrate a genuine interest in IT and computing. A Level 3 qualification in IT or equivalent is desirable, although not essential. Strong attention to detail, willingness to learn and a proactive approach to problem-solving are essential. Previous exposure to ITIL, Citrix, Active Directory or Service Desk platforms would be advantageous but full training will be provided.

For a full job description or further information on this role please call 711188 , or email .

If you wish to apply for this role, please submit your CV via the Apply Now button below.