Trade Store Assistant

Trade Store Assistant

Location: Portsmouth
Salary: Up to £30,000 DOE
Hours: full-time

Are you a customer-focused individual with strong communication skills and a proactive approach to sales?

We are looking for a Trade Store Assistant to join a busy and growing business based in Portsmouth. This is a varied, hands-on role where you will be responsible for providing excellent customer service, supporting the day-to-day running of the trade store and warehouse, and helping to drive sales.

This would suit someone who enjoys working with customers, is happy getting involved in a busy warehouse and trade counter environment, and has the confidence to proactively contact customers to identify sales opportunities.

As a Trade Store Assistant, you will be responsible for:

• Providing excellent customer service both face-to-face and over the telephone
• Serving customers at the trade counter and processing cash and card transactions accurately
• Picking and preparing customer orders and collections
• Maintaining a well-stocked, organised and professional trade counter
• Supporting the day-to-day operation of the trade store and warehouse
• Checking deliveries and stock transfers and booking stock onto the system accuratelyPutting stock away and maintaining accurate stock control
• Maintaining high standards of housekeeping across the trade store and warehouse
• Making proactive outbound calls to existing and prospective customers to identify sales opportunities
• Supporting local sales initiatives, promotions and customer engagement activities
• Ensuring all Health & Safety procedures are followed at all times
• Completing relevant paperwork and system transactions accurately

To be successful in this role, you will ideally have:

• Previous customer service experience, ideally within a trade, retail, warehouse or similar environment
• Strong communication and interpersonal skills
• Confidence in speaking to customers both face-to-face and over the phone
• A proactive approach to sales, including making outbound calls and identifying opportunities
• The ability to build strong and lasting customer relationships
• Good IT skills and confidence using stock and sales systems
• A strong team-focused approach
• Good organisation and attention to detail
• Awareness of safe handling and Health & Safety procedures
• A self-motivated attitude with the ability to work independently when required
• A full UK driving licence.

A Counterbalance Forklift Licence would also be desirable, although this is not essential.