Test KekstCNC

Overview

Job Overview: An Account Manager is responsible for managing client relationships, overseeing campaigns, and ensuring customer satisfaction while driving business growth. They serve as the primary point of contact between clients and the company, ensuring smooth communication and successful project execution.

Responsibilities

Key Responsibilities:

1. Client Relationship Management: Act as the main point of contact for clients, maintaining strong relationships. Understand client needs and objectives to provide strategic solutions. Conduct regular check-ins and meetings to ensure client satisfaction.
2. Campaign & Project Management: Develop and execute advertising and marketing campaigns based on client goals. Collaborate with internal teams (creative, media, strategy, etc.) to ensure seamless execution. Track project timelines, deliverables, and budgets to meet deadlines.
3. Sales & Business Development: Identify upselling or cross-selling opportunities to grow client accounts. Prepare proposals, pitches, and presentations for potential and existing clients. Work towards achieving revenue targets and business growth.
4. Performance Analysis & Reporting: Monitor campaign performance, gather data, and generate reports for clients. Provide actionable insights and recommendations for improvement. Stay updated on industry trends, competitor activities, and market shifts.
5. Coordination & Communication: Act as a bridge between clients and internal teams, ensuring smooth communication. Organize and participate in brainstorming sessions, strategy meetings, and debriefs. Resolve any issues or concerns that may arise during campaign execution.

Qualifications

1. Bachelor's degree in Marketing, Business, Communications or related field.
2. 3-5+ years of experience in account management, client services, or related roles.
3. Strong communication, negotiation, and problem-solving skills.
4. Knowledge of digital marketing, media planning, and advertising strategies.
5. Ability to manage multiple projects and work in a fast-paced environment.
6. Proficiency in CRM software, data analytics tools, and Microsoft Office.

Additional Information

1. More than 3 years of O2O or digital campaign execution experience in a creative agency.
2. Familiarity with marketing automation tools, CRM platforms, and data analytics tools, or experience operating social platforms.
3. Good English listening, reading, and writing skills.
4. Good communication and coordination skills.
5. Experience with social platforms (FB/IG/YT/Line), including content posting, front-end briefing, daily monitoring, and reporting.
6. Ability to read and produce reports and perform analysis.
7. Strong interpersonal skills for building and maintaining relationships.
8. Excellent problem-solving, adaptability, and critical thinking skills.
9. Ability to work under pressure, manage multiple projects, and meet tight deadlines.
10. High emotional intelligence (EQ) for conflict resolution and negotiation.
11. Leadership experience in guiding teams and fostering collaboration.