Procurement Manager CSG

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Partner with CSG (Customer Services Group) to execute third-party savings in 2024, establish a pipeline for 2025 supporting the strategic direction of Sky. The role will report into the Group Head of CSG (Customer Service Group) Procurement, within the Corporate & Business Procurement team.
Main categories of responsibilities will be Third Parties Contact Centre for the UK, working closely with the Senior Procurement Manager for CSG.

The Corporate and Business team is part of the Enterprise Procurement function, reporting into Comcast. We've evolved Procurement to better leverage our spend with Comcast (combined spend $19bn) and across Sky markets. This combined approach will enable our people to potentially work on projects relating to Comcast, NBC U as well as Sky-specific matters.

What You'll Do

1. Become the focal point to run the required vendor selection for the Sky welcome customer service estate in 2025/26.
2. Facilitate vendor performance and technical criteria (with CSG and Procurement) to determine the viability of the business case.
3. Produce RFP documentation based on business requirements and outcomes.
4. Formulate commercial options from vendors, referencing external best practices-focusing on customer delivery, operational performance, and efficiencies.
5. Lead contractual negotiations and finalize agreements with vendors, subject to CSG approval and business case.
6. Evaluate KPIs, incentive-based models, and customer NPS measures as part of contract completion, aligned with best practices and operational feasibility.
7. Define governance and vendor management strategies to ensure successful delivery, in collaboration with CSG and Procurement leadership.
8. Build and maintain stakeholder relationships, ensuring alignment with strategic business plans and Procurement's objectives.
9. Collaborate with procurement and business teams across the Group, including Italy, Germany, and the USA.
10. Lead negotiations with key strategic partners through consultation with relevant business areas.

What You'll Bring:

• Procurement experience in outsourcing and Customer Contact Centre environments.
• Knowledge of vendor management, with a focus on innovation and customer outcomes.
• Experience working in a global, pan-European setting, managing diverse demands within projects.
• Proactive, motivated professional with strong relationship-building skills.
• Excellent negotiation, organizational, presentation, and project management skills.
• Strong decision-making abilities on complex issues.
• Creative thinking and initiative in sourcing approaches.
• Ability to manage multiple projects and expectations.
• Enthusiasm, resilience, and a positive attitude in facing challenges.
• Strategic vision to balance immediate needs with long-term goals.
• Bachelor's Degree or equivalent.

Procurement

We bring the best from the global market into Sky-buying technology, marketing, services, and editorial solutions. We work with stakeholders to create effective, customer-led operating models. We are committed to high ethical standards and sustainability in our supply chains.

Our Osterley Campus is accessible via train, shuttle buses, bike shelters, and showers. Facilities include subsidized restaurants, cafes, a gym, cinema, car wash, and beauty salon.

The rewards

Enjoy perks like Sky Q, Sky Glass at exclusive rates, discounted mobile and broadband, and Sky VIP rewards and experiences.

Inclusion & how you'll work

Recognized for diversity and inclusion, we invest in society and aim for representation targets. We support hybrid working, combining office and remote work, with details shared during recruitment.

Our teams drive success through innovation and inclusivity, offering opportunities to explore your passions.