Temporary Installation Planner

The role:

You'll act as a first point of contact for colleagues and customers, planning and scheduling daily activities for our installation and maintenance teams.

You'll take the lead in building strong customer relationships and delivering outstanding customer care, ensuring that work is completed within agreed timescales. Using a range of innovative technology, you'll balance efficiency with service quality while keeping technicians and customers fully informed.

Key Accountabilities/Responsibilities:

• Ensure schedules are accurate and up to date, reflecting technician and contractor availability (holidays, sickness, meetings, work patterns) and feed back to Tech Request Team where appropriate
• Schedule maintenance work, Code of Practice tasks, and audits to maximise SLA compliance and help achieve company targets
• Continuously review and re-prioritise technician workloads to accommodate emergency calls and optimise efficiency of routes
• Action technician referral calls promptly, ensuring referrals are processed within 30 minutes
• Maintain regular contact with Field Management to discuss local "hot spots" and operational issues
• Keep technicians updated on job progress and ensure scheduling reflects their current status
• Liaise directly with customers/retailers to support planning processes, resolve scheduling issues, and agree alternative arrangements where required
• Respond to customer complaints, queries, and escalations in a professional and timely manner
• Provide accurate ETAs and updates to internal teams in response to escalations or queries
• Maintain accurate records of schedules, communications, and updates to support operational efficiency and performance

The successful candidate:

Essential:

• Confident communicator (phone, email, in person, and webchat) with the ability to build strong, professional relationships with colleagues, customers, and field engineers
• Experience in administration, CRM systems, MS Office (including Excel), and ideally customer service, call centre, or contact centre environments
• Flexible and adaptable, able to support colleagues and adjust to shifting priorities to achieve team goals
• Strong attention to detail with the ability to be organised, self-motivated, and work independently
• Able to plan and prioritise workloads with a structured approach to achieve deadlines and service targets
• A proactive team player with the desire to deliver excellence and succeed as part of a wider team
• Ability to remain calm under pressure and manage multiple tasks simultaneously
• Excellent verbal and written communication skills, with the ability to explain information clearly and concisely

Desirable:

• Previous experience in planning, scheduling, logistics, or maintenance coordination

Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.

Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.