Technical Support Officer

Job reference REQ Application closing date 26/07/2026 Salary £32,067 to £33,642 per annum (Inclusive of London Fringe Weighting) Package Generous holiday entitlement - outstanding 17.1% employer contribution pension scheme - flexible working patterns - car salary sacrifice scheme Contractual hours 37 Basis Full time Attachments Technical Support Officer - Job Description June 2026.docx Technical Support Officer - Person Specification June 2026.docx

An exciting opportunity has arisen within the Property Services Planned and Adaptations Team for a Technical Support Officer.

The successful candidate will work as part of a small, collaborative team of surveyors and administrative staff to support the delivery of both major and minor adaptations across the Council's housing stock. A strong understanding of, and compliance with, Council policies and procedures is desirable to ensure the effective and consistent delivery of the service.

You will provide office based administrative support to the coordination of adaptation works, including liaising with contractors, arranging appointments, and maintaining accurate records and systems. The role focuses on supporting delivery, ensuring processes are followed and progress is effectively tracked. Awareness of relevant legislation, including the Equality Act 2010, would be beneficial.

Strong organisational skills are essential, along with the ability to manage workloads effectively and maintain accurate records. You should be confident in building and maintaining positive working relationships with colleagues, contractors, and stakeholders. The role also requires tact, diplomacy, and the ability to negotiate effectively to achieve service objectives and performance targets.

Excellent written and verbal communication skills are required, along with the ability to contribute to the resolution of complex customer enquiries and complaints, ensuring a professional and empathetic approach to managing customer expectations.

A Basic check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions.

The deadline for applications will be midnight on the closing date shown in the advert details.