Technical Support Engineer Apprentice (Wizard Group)

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Technical Support Engineer Apprentice (Wizard Group)

Technical Support Engineer Apprentice (Wizard Group) , Apply From: 03/08/2025 Learning Provider Delivered by FIREBRAND TRAINING LIMITED Employer WIZARD INFORMATION TECHNOLGY (UK) LTD Vacancy Description

The apprenticeship role is a very varied role with exposure to all systems and technologies. The apprentice will be seen as a L1 engineer who will be first point of contact for all tickets and then escalating/re-allocating where necessary.

The role will be 50/50 between field engineer work and office-based work. Jobs can vary from onsite installation of pre-configured hardware to onsite troubleshooting devices with a senior engineer over the phone.

The is opportunity for project work working alongside the implementation team, projects can include email migrations, data migrations, office moves, phone system setups or networking infrastructure upgrades.

The apprentice will be responsible for all inbound/outbound goods into the office and management of stock.

Types of tickets can include User on-boarding/off-boarding, laptop/desktop builds and installation, troubleshoot software issues providing remote assistance (printers, MS applications, Configuration of applications).

Your duties and responsibilities in this role will consist of:

• Logging tickets as they come in
• Taking helpdesk calls and dealing with L1 tickets
• Base setups of desktops/laptops
• Management of inbound/outbound goods
• Responsible for stock in the office, making the Head of Field aware of shortages of equipment

Key Details Vacancy Title Technical Support Engineer Apprentice (Wizard Group) Employer Description Global MSP, with a 24/7 Helpdesk and NOC. Wizard Group have multiple companies, IT, Cyber, AI and Cloud. The apprenticeship is for IT. Vacancy Location Runway East - Aldgate East 2 Whitechapel Road E1 1EW Wage Frequency Custom Number of Vacancies 2 Vacancy Reference Number Key Dates Apply From 03/08/2025 Closing Date For Applications 2025-08-:59:59 Interview Begin From Possible Start Date 2025-09-:00:00 Training Training to be Provided

Firebrand's sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor-led), or face-to-face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world-class vendor certifications in addition to the Information Communication Technician apprenticeship:

• Microsoft Certified Azure Fundamentals (AZ-900)
• CompTIA IT Fundamentals
• Certiport IT Specialist Networking
• Microsoft Certified Azure Administrator Associate (AZ-104)

Key areas covered are:

Support Technician

• Maintenance or repair of system faults
• Support for the roll-out of installation and commissioning of new systems or upgrades

Network Technician

• Installation and commissioning of networks
• Maintenance or repair of network equipment
• Installation, configuration or maintenance task on either ICT-related hardware or software

Digital Communications Technician

• Installation and commission of telecoms networks
• Maintenance or repair of telecoms network equipment
• Installation, configuration or maintenance task on either ICT-related hardware or software

Learning Provider FIREBRAND TRAINING LIMITED Skills Required

Attention to detailBasics of networkingUnderstanding HardwareEfficient in Microsoft OfficePunctualityGood communication skillsTeam player

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