Apprentice IT Engineer

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Apprentice IT Engineer

Apprentice IT Engineer , Apply From: 03/08/2025 Learning Provider Delivered by ALTHAUS DIGITAL LIMITED Employer EVERYTHING TECH LIMITED Vacancy Description

Key Tasks and Responsibilities:

• To provide a professional and personal first point of contact to all customers.
• To provide proactive first line IT Support to all customers.
• To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask.
• To proactively contact and chase customers until a resolution has been achieved or the issue is escalated.
• To deliver exceptional Customer Service striving to achieve first time resolution.
• To escalate relevant and more complex work to the more experienced Service Desk Technicians after initial assessment and within a relevant time scale.
• To proactively manage all personal workloads, ensuring all tickets are worked within the set Service Level Agreements.
• To achieve the set Service Desk KPIs and Service Level Agreements.
• To adhere to all Service Desk technical processes and guidelines as well as company processes and standards as per the handbook.
• To undertake maintenance tasks for monitored systems.
• To prepare customer hardware or software ready for project delivery.
• To ensure the Autotask system is fully updated with all activity including notes, to do's and knowledge bank information.
• To take on ad hoc project work.
• To proactively seek feedback on ticket closures to improve customer satisfaction.
• To contribute towards a personal development plan, ensuring technical knowledge is continually improved.
• To undertake and assist with any other roles to ensure the smooth running of the business.
• Responsible for following the companies ISMS while monitoring the performance of it and reporting issues to top management.

Key Details Vacancy Title Apprentice IT Engineer Employer Description "We're a trusted IT support and managed services provider with a strong presence across Manchester, Derby, Sheffield, Nottingham, and serving businesses across the South of England. Whether you need a complete IT team replacement or expert support alongside your existing IT staff, our award-winning, tailored approach helps businesses work smarter and safer. From leveraging Microsoft's modern workplace tools to delivering robust cybersecurity and reliable backup solutions, we keep your business protected and productive. Partner with a local IT provider committed to supporting your growth and technology needs, wherever you are." Vacancy Location The Old Post Office Victoria St DE1 1EQ Wage Frequency Custom Number of Vacancies 1 Vacancy Reference Number Key Dates Apply From 03/08/2025 Closing Date For Applications 2025-08-:59:59 Interview Begin From Possible Start Date 2025-08-:00:00 Training Training to be Provided

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Working towards a Level 3 Information Communications Technician apprenticeship standard.

Learning Provider ALTHAUS DIGITAL LIMITED Skills Required

Communication skillsIT skillsAttention to detailOrganisation skillsProblem solving skillsLogicalTeam workingInitiative

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