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Technical Care Team Lead, Tier 2 Support

Posted 9 minutes 32 seconds ago by Amazon

Permanent

Full Time

Other

Worcestershire, Redditch, United Kingdom, B97 4

Job Description

A global technology firm in Redditch is seeking a Technical Care Tier 2 Supervisor to lead a team and enhance customer support experiences. The ideal candidate will have extensive customer service experience and strong leadership skills. Responsibilities include overseeing team performance, providing coaching, and resolving escalated issues. This full-time role requires a high school diploma and proficiency with CRM tools. Competitive salary and flexible schedule offered.

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