Technical Care Team Lead, Tier 2 Support

A global technology firm in Redditch is seeking a Technical Care Tier 2 Supervisor to lead a team and enhance customer support experiences. The ideal candidate will have extensive customer service experience and strong leadership skills. Responsibilities include overseeing team performance, providing coaching, and resolving escalated issues. This full-time role requires a high school diploma and proficiency with CRM tools. Competitive salary and flexible schedule offered.