Team Manager call centre

Pay: £32,000.00-£35,000.00 per year

Team Manager - Contact Centre (Utilities Sector), Tamworth

We're looking for a driven and experienced Team Manager to lead a growing outbound and inbound team within a fast expanding utilities company based in Tamworth. In this role, you'll take ownership of a team of 10 inbound and outbound agents, focused on booking meter reads and meter upgrades for existing customers. You'll also act as a key point of contact for our field based meter engineers, ensuring seamless communication between office and field operations.

Key Responsibilities

• Lead, coach, and develop a team of 10 call agents, with plans to scale to 20 as the business grows
• Drive team productivity, efficiency, and overall performance
• Monitor KPIs, call quality, and service levels to ensure targets are consistently met
• Support and coordinate with field based meter engineers to optimise scheduling and service delivery
• Identify opportunities for process improvements and implement best practices
• Motivate and engage the team to deliver a high standard of customer service

What We're Looking For

• Previous experience managing a contact centre or call centre team
• Strong leadership skills with a track record of improving performance
• Ability to manage both inbound and outbound operations effectively
• Comfortable working in a fast paced, target driven environment
• Excellent communication and organisational skills

What's On Offer

• Competitive salary of £32,000 - £35,000
• Bonus
• Opportunity to grow and shape a team as the company expands
• Supportive and forward thinking work environment

If you're passionate about leading teams, driving results, and being part of a growing business, we'd love to hear from you.

Job Type: Permanent

Work Location: In person