Team Manager call centre
Posted 20 hours 18 minutes ago by Multitask Personnel
Pay: £32,000.00-£35,000.00 per year
Team Manager - Contact Centre (Utilities Sector), Tamworth
We're looking for a driven and experienced Team Manager to lead a growing outbound and inbound team within a fast expanding utilities company based in Tamworth. In this role, you'll take ownership of a team of 10 inbound and outbound agents, focused on booking meter reads and meter upgrades for existing customers. You'll also act as a key point of contact for our field based meter engineers, ensuring seamless communication between office and field operations.
Key Responsibilities- Lead, coach, and develop a team of 10 call agents, with plans to scale to 20 as the business grows
- Drive team productivity, efficiency, and overall performance
- Monitor KPIs, call quality, and service levels to ensure targets are consistently met
- Support and coordinate with field based meter engineers to optimise scheduling and service delivery
- Identify opportunities for process improvements and implement best practices
- Motivate and engage the team to deliver a high standard of customer service
- Previous experience managing a contact centre or call centre team
- Strong leadership skills with a track record of improving performance
- Ability to manage both inbound and outbound operations effectively
- Comfortable working in a fast paced, target driven environment
- Excellent communication and organisational skills
- Competitive salary of £32,000 - £35,000
- Bonus
- Opportunity to grow and shape a team as the company expands
- Supportive and forward thinking work environment
If you're passionate about leading teams, driving results, and being part of a growing business, we'd love to hear from you.
Job Type: Permanent
Work Location: In person