Team Leader - Financial Services Operations

About the Role

Reed is proud to be recruiting on behalf of a respected and well-established financial services organisation who are seeking an experienced Team Leader to join their Asset Services operations team.

This role is perfect for someone who thrives in a process-driven, regulated environment and enjoys leading people, improving workflows, and ensuring high-quality service delivery.

What You'll Be Doing

As Team Leader, you will play a key role in supporting the day-to-day running of the Asset Services function, ensuring the team consistently meets operational, regulatory and service standards.

Your responsibilities will include:

• Leading, coaching, and developing a team to deliver accurate and timely operational output
• Monitoring workloads to ensure tasks meet internal procedures, quality checks and SLAs
• Maintaining and updating departmental processes, guides and documentation
• Supporting risk and issue management, including escalation and resolution
• Embedding a strong Risk & Control culture and supporting audit and regulatory reviews
• Identifying opportunities for process improvement and driving operational efficiencies
• Supporting change activity and working closely with project or initiative teams

What We're Looking For

Essential:

• Prior experience managing or leading a team within financial services
• Strong understanding of operational processes within a regulated environment
• Excellent problem-solving skills with good IT literacy
• Confident decision-maker with strong delegation and organisational skills
• Experience working with internal and external stakeholders
• Collaborative team player who can also work independently

Desirable:

• Exposure to wealth management, custody, asset servicing or investment operations

What's in It for You

• Opportunity to join a supportive and collaborative leadership team
• Clear development pathways and ongoing coaching
• A role with real influence on service delivery and team performance
• Dynamic, inclusive and forward-thinking working environment