Systems Development Manager, Neos AI/ML

Job ID: AWS EMEA SARL (UK Branch)

Amazon Web Services (AWS) builds and operates some of the largest internet infrastructure on the planet, providing companies of all sizes with an infrastructure web services platform in the cloud. With AWS, you can provision compute power, storage, database, and other cloud resources as your business demands them.

The AWS AI/ML team helps to support and operate some of the most comprehensive artificial intelligence and machine learning services in the world. From SageMaker to Bedrock to Amazon Q, the AI/ML team manages some of the most exciting, rapidly evolving services in AWS.

We are looking for an experienced Systems Engineering and Operations Leader to contribute to the growth of our organisation within Amazon Web Services.

Key job responsibilities

You love to work with internal and external customers to execute projects and resolve issues. You will set the standard for automation and working at scale, dive deep into technical issues, and work diligently to improve the customer experience. You are a believer in the DevOps model of service engineering and you are excited to run operations in an environment where developers don't toss problems over the wall. You are happiest when you are working with empowered, world class engineers to meet world class challenges. Finally, with your strong ownership bias, you have an infectious desire to continually improve how things are done.

A day in the life

• Lead the deployment and operation of services in regions with specialised security needs.
• Report on the health of these services.
• Drive root cause analysis and coach others on performing them.
• Lead local development efforts to improve operational performance.
• Drive continual improvement in systems operations through the development of new tooling and automation.
• Define and drive projects and report on their progress.
• Meet with customers to develop relationships and clarify requirements.
• Create and refine the staffing and support plan for the services that you support.
• Work in an environment where operational excellence is truly the first priority.

About the team

Diverse Experiences - AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee led and company sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endlessly knowledge sharing, mentorship and other career advancing resources here to help you develop into a better rounded professional.

Work/Life Balance

We value work life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Basic Qualifications

• Relevant hands on engineering and administrative experience in networking, network services, and operating systems.
• Experience as a systems engineering and operations leader for an Internet service or leading edge IT organisation.
• Demonstrated success building and leading teams.
• Bachelor of Science in Computer Science, Engineering, or Mathematics or equivalent experience.

Preferred Qualifications

• Performance engineering and capacity planning background.
• Strong engineering fundamentals (networking, operating systems, systems at scale) and experience leading teams responsible for running these services.
• Leading development life cycle processes and best practices, especially in the areas of deployment automation and monitoring.
• Experience with the deployment and usage of monitoring systems and experience with forecasting and capacity planning systems.
• Leading software development organisations in a "DevOps" model and experience with distributed systems at scale.
• Strong communication skills, both written and verbal.

Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit Amazon's accommodations page for more information.