IT Infrastructure Manager, EMEA and APAC

Overview

Ref: 113577

IT Infrastructure Site Manager EMEA & APAC (CRO/CDMO)

Exciting opportunity to lead IT site services and lab systems across multiple international sites. The opportunity includes oversight of Level 2 IT support, Smart Hands services, asset management, and lab systems support globally. The individual will also lead the IT Support for Labs team, ensuring compliance, performance, and continuous improvement. European travel will be required for this role - 1 or 2 times a quarter.

Role Responsibilities

Responsibilities will include:

• Global IT Site Services & Support (circa 2000 users)
• Asset & Equipment Management
• Smart Hands Support
• IT Support for laboratories (over 600 systems)
• Budget and Financial Management
• Change Management
• Customer Experience
• Innovation and Digital Transformation - new initiatives/new technology
• Leadership & Team Development

Person Specification

Essential skills will include:

• Proven experience in IT infrastructure operations and end user services
• Strong knowledge of backup, restore, patch management, and security compliance
• Proficiency with Microsoft 365, SCCM, Intune, and Teams Room technologies
• Excellent problem-solving, communication, and stakeholder management skills
• Ability to lead cross-functional teams and manage vendor relationships
• Commitment to process automation, continuous improvement, and regulatory compliance

Reward

Fantastic opportunity to work with a CRO/CDMO so any life sciences or pharmaceutical experience would be great.

Next Steps

Apply by contacting Ciaran Ahern (see below)

Equal Opportunities

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process