Support Services Assistant

Communication

• To communicate on a daily basis with patients, staff, visitors, general public and report problems to the Support Services Supervisor, Department / Service Lead.
• To be friendly, courteous and helpful to clients, visitors, staff and the general public, challenging discrimination, promoting equality.

Treatment of Patients and Carers

• To ensure that patients, their relatives and carers are treated with dignity and respect.

Analytical and Judgemental Skills / Freedom to Act

• To follow established procedures and schedule of work.
• To seek advice from Support Services Supervisor or Department / Service Lead as necessary.

Food Hygiene, Health & Safety Compliance

• To comply with the requirements of Food Hygiene, Health & Safety legislation and the Trust's Food Safety policy as necessary.

Cleaning Responsibilities

• To be responsible for the cleaning provision to client areas and offices with the premise in accordance with work schedules and activity within the area.
• To comply with the National Standards of Cleanliness, Health & Safety legislation and COSHH regulations and Trust policies as applicable to the job.
• Ensure all areas are clean and tidy, particularly prior to and following mealtime service.
• To be responsible for the cleanliness of the kitchen and serving area, including crockery, cutlery, kitchen utensils and food trolley in accordance with services within the premise.
• To ensure that general cleaning in the premise is undertaken in accordance with the agreed work schedule.
• To ensure that domestic, clinical, and mixed recycling waste is correctly bagged and placed in the appropriate disposal areas in accordance with services within the premise.
• To ensure that all stocks are stored correctly.
• To carry out specialist cleaning procedures in response to any infection control outbreak; new builds; refurbishments.

Planning & Organisational Skills

• To have a responsibility for liaising with, Support Services Supervisor, Department / Service Lead to organise work.

Physical Skills

• To ensure that the general cleaning in the premise is undertaken in accordance with the agreed work schedule.
• To ensure that domestic, clinical, and mixed recycling waste is correctly bagged and placed in the appropriate disposal areas in accordance with services within the premise.
• To ensure that all stocks are stored correctly.

Kitchen & Food Service Responsibilities

• Provide food and beverage service to clients as required.
• Prepare the dining room environment as required.
• Regenerate frozen / chilled food as required.
• Plate and serve food attractively as required.
• Responsible for providing a clean safe environment.