STUDENT HUB ADVISOR

IMMEDIATE START REQUIRED

We are recruiting on behalf of a prestigious education provider in Birmingham City Centre for a Student Hub Advisor to join their supportive team on a full time, temporary basis, Monday-Friday, between the hours of 8:30am-5:00pm.

This role plays a key part in delivering an excellent student experience by providing guidance, support and practical advice to students throughout their studies.

Key Responsibilities of the Student Hub Advisor role include:

• Provide student support via face-to-face, phone, email, live chat and messaging channels
• Monitor student attendance and advise on absence issues
• Act as a student advocate, liaising with academic staff and support teams
• Maintain accurate student records and assist with reporting and data tracking
• Support and organise campus events and student engagement activities
• Handle sensitive matters with professionalism and confidentiality

Skills & Experience Essential for the Student Hub Advisor role Include:

• Experience in a student-facing role or similar customer service environment
• Strong communication skills and ability to work with diverse groups
• Experience managing data and resolving student queries
• Positive, proactive and organised approach
• Ability to work both independently and as part of a team
• Degree or experience within higher education/student support desirable
• Experience with CRM systems or student records databases desirable
• Understanding of data protection and student wellbeing support desirable

Key Information about the Student Hub Advisor role:

• Location: Birmingham City Centre
• Hours: Full-time, temporary role, 37 hours per week
• Pay: £13.50 per hour

This is an excellent opportunity for someone passionate about supporting students and creating a positive campus experience.