Strategic Enterprise Customer Success Manager

Overview

A leading cybersecurity company seeks a Customer Success Manager for its Strategic Segment in the Greater London area. The successful candidate will manage a portfolio of complex customers with over 10,000 employees, ensuring successful adoption and alignment with security and compliance strategies.

Responsibilities

• Manage a portfolio of strategic customers with >10,000 employees, ensuring successful adoption of products and alignment with security and compliance strategies.
• Engage with C-level executives to drive adoption, renewal, and expansion opportunities.
• Collaborate with cross-functional teams (sales, product, security, legal/compliance) to deliver tailored solutions.
• Monitor health metrics, adoption rates, and risk indicators; develop and execute success plans.

Qualifications

• Deep expertise in GRC (Governance, Risk, and Compliance) and related frameworks.
• Experience engaging C-level executives and cross-functional stakeholders.
• Strong communication, stakeholder management, and problem-solving skills.
• Ability to work in a fast-paced, customer-centric environment; willing to travel as needed.
• Knowledge of cybersecurity products and services; experience in enterprise software is a plus.

Benefits

Competitive salary, equity, and extensive benefits, with a flexible and inclusive work environment.