Strategic Enterprise Customer Success Manager
Posted 2 hours 26 minutes ago by Job Search Place Limited
Permanent
Full Time
Call Centre / Customer Service Jobs
London, United Kingdom
Job Description
Overview 
A leading cybersecurity company seeks a Customer Success Manager for its Strategic Segment in the Greater London area. The successful candidate will manage a portfolio of complex customers with over 10,000 employees, ensuring successful adoption and alignment with security and compliance strategies.
Responsibilities- Manage a portfolio of strategic customers with >10,000 employees, ensuring successful adoption of products and alignment with security and compliance strategies.
- Engage with C-level executives to drive adoption, renewal, and expansion opportunities.
- Collaborate with cross-functional teams (sales, product, security, legal/compliance) to deliver tailored solutions.
- Monitor health metrics, adoption rates, and risk indicators; develop and execute success plans.
- Deep expertise in GRC (Governance, Risk, and Compliance) and related frameworks.
- Experience engaging C-level executives and cross-functional stakeholders.
- Strong communication, stakeholder management, and problem-solving skills.
- Ability to work in a fast-paced, customer-centric environment; willing to travel as needed.
- Knowledge of cybersecurity products and services; experience in enterprise software is a plus.
Competitive salary, equity, and extensive benefits, with a flexible and inclusive work environment.