Strategic Consumer Insight Lead - Customer-Centric Growth

South Staffordshire Water is seeking a Strategic Consumer Research & Insight Lead to place the voice of customers at the heart of business planning. You will drive a comprehensive research programme influencing PR29, long-term plans and customer investment priorities, reporting to the Strategy & Regulation Director.

You will lead qualitative and quantitative studies, manage agencies, and develop innovative engagement approaches to inform decisions with regulators and senior leadership.