Strategic Consumer Insight Lead - Customer-Centric Growth

Posted 1 day 1 hour ago by Institute of Water

Permanent

Full Time

Other

Staffordshire, Walsall, United Kingdom, WS1 1

Job Description

South Staffordshire Water is seeking a Strategic Consumer Research & Insight Lead to place the voice of customers at the heart of business planning. You will drive a comprehensive research programme influencing PR29, long-term plans and customer investment priorities, reporting to the Strategy & Regulation Director.

You will lead qualitative and quantitative studies, manage agencies, and develop innovative engagement approaches to inform decisions with regulators and senior leadership.