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Sr. Program Manager, Pharmacy

Posted 8 hours 3 minutes ago by Amazon

Permanent
Not Specified
Healthcare & Medical Jobs
London, United Kingdom
Job Description

Job Title: Program Manager, Pharmacy Operations (L6)

About the Role:

We're seeking an experienced Program Manager to join our rapidly growing Pharmacy team. As a Sr. Program Manager, you will be responsible for driving operational excellence, scaling our pharmacy network, and implementing innovative solutions that enhance customer experience across Amazon's pharmacy business.

Basic Qualifications:
  • Bachelor's degree in Business Administration, Operations Management, Supply Chain, or related field
  • 7+ years of experience in program management, operations management, or related field
  • Demonstrated experience in managing complex projects with multiple stakeholders
  • Strong analytical and problem-solving skills with data-driven decision-making capability
  • Excellence in stakeholder management and cross-functional team leadership
Preferred Qualifications:
  • Master's degree in Business Administration, Healthcare Administration, or related field
  • Healthcare/Pharmaceutical industry experience
  • PMP certification or equivalent project management credentials
  • Experience in e-commerce or retail operations
  • Six Sigma certification (Green Belt or higher)
  • Knowledge of regulatory requirements in pharmaceutical supply chain
Key Responsibilities: Operational Excellence:
  • Lead and optimize daily order processing operations with third-party pharmaceutical sellers
  • Manage and scale a network of Pharmacy Fulfillment Centers serving 19,000+ PIN codes
  • Develop and implement Standard Operating Procedures (SOPs) for internal teams and external partners
  • Monitor key performance metrics and drive continuous improvement initiatives
Strategic Leadership:
  • Partner with Product, Tech, Category, and Logistics teams to drive operational efficiency
  • Identify and execute high-impact projects to generate new revenue streams
  • Lead process improvement initiatives to optimize cost structure and improve customer experience
  • Design and implement scalable solutions for pharmacy operations
Program Management:
  • Create and maintain project plans, timelines, and documentation
  • Conduct regular business reviews and prepare executive-level presentations
  • Manage risk assessment and mitigation strategies
  • Drive data-driven decision making through analytics and reporting
Stakeholder Management:
  • Build and maintain strong relationships with cross-functional teams
  • Collaborate with external partners and vendors
  • Communicate project status and escalations to senior leadership
  • Mentor and guide junior team members
Amazon Leadership Principles You'll Embody:
  • Customer Obsession
  • Ownership
  • Bias for Action
  • Deliver Results
  • Learn and Be Curious
Impact:

In this role, you will have the opportunity to shape the future of Amazon's pharmacy business, driving initiatives that directly impact millions of customers while working with cutting-edge technology and processes.

About Amazon Pharmacy:

Amazon Pharmacy is revolutionizing how customers access healthcare products and medications. We're building innovative solutions to make healthcare more accessible and affordable for customers across India.

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