Sr. Program Manager, Pharmacy

Job Title: Program Manager, Pharmacy Operations (L6)

About the Role:

We're seeking an experienced Program Manager to join our rapidly growing Pharmacy team. As a Sr. Program Manager, you will be responsible for driving operational excellence, scaling our pharmacy network, and implementing innovative solutions that enhance customer experience across Amazon's pharmacy business.

Basic Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, or related field
• 7+ years of experience in program management, operations management, or related field
• Demonstrated experience in managing complex projects with multiple stakeholders
• Strong analytical and problem-solving skills with data-driven decision-making capability
• Excellence in stakeholder management and cross-functional team leadership

Preferred Qualifications:

• Master's degree in Business Administration, Healthcare Administration, or related field
• Healthcare/Pharmaceutical industry experience
• PMP certification or equivalent project management credentials
• Experience in e-commerce or retail operations
• Six Sigma certification (Green Belt or higher)
• Knowledge of regulatory requirements in pharmaceutical supply chain

Key Responsibilities: Operational Excellence:

• Lead and optimize daily order processing operations with third-party pharmaceutical sellers
• Manage and scale a network of Pharmacy Fulfillment Centers serving 19,000+ PIN codes
• Develop and implement Standard Operating Procedures (SOPs) for internal teams and external partners
• Monitor key performance metrics and drive continuous improvement initiatives

Strategic Leadership:

• Partner with Product, Tech, Category, and Logistics teams to drive operational efficiency
• Identify and execute high-impact projects to generate new revenue streams
• Lead process improvement initiatives to optimize cost structure and improve customer experience
• Design and implement scalable solutions for pharmacy operations

Program Management:

• Create and maintain project plans, timelines, and documentation
• Conduct regular business reviews and prepare executive-level presentations
• Manage risk assessment and mitigation strategies
• Drive data-driven decision making through analytics and reporting

Stakeholder Management:

• Build and maintain strong relationships with cross-functional teams
• Collaborate with external partners and vendors
• Communicate project status and escalations to senior leadership
• Mentor and guide junior team members

Amazon Leadership Principles You'll Embody:

• Customer Obsession
• Ownership
• Bias for Action
• Deliver Results
• Learn and Be Curious

Impact:

In this role, you will have the opportunity to shape the future of Amazon's pharmacy business, driving initiatives that directly impact millions of customers while working with cutting-edge technology and processes.

About Amazon Pharmacy:

Amazon Pharmacy is revolutionizing how customers access healthcare products and medications. We're building innovative solutions to make healthcare more accessible and affordable for customers across India.