Soft FM Services Coordinator

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Soft FM Services Coordinator

The closing date is 17 March 2026

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

An exciting opportunity has become available within The Estates, Facilities & PFI Division of the UHNM Trust. We are looking to appoint dynamic, enthusiastic, individual to join our facilities team to support within our Domestics, Linen, Catering and Uniformed and Postal services within UHNM.

This position requires knowledge on a range of work experiences and practices coordination of staff management through Human resource policies and must keep abreast of new initiatives to ensure the communication of best practice is achieved along with escalation to manager when required.

The post holder will act as key contact for Soft FM Services, escalating service interruptions and improvement opportunities as required.

Main duties of the job

The post holder will work automatously but under the guidance and objective of the Retained Facilities Services at both County and Royal sites.

The post holder will support both staff managementthrough Human resource policies and must keep abreast of new initiatives to ensure the communication of best practice is achieved along with escalation to manager when required.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job responsibilities

For further details around the position, please see the job description and person specification. We welcome contact to explore the position further with applicants prior to advert closure.

For further discussion please contact Claire Burns, Deputy Facilities Manager via email: to arrange a telephone discussion.

Person Specification Qualifications

• Grade 3 / D in numeracy and literacy or equivalent.
• Ability to complete paperwork relevant to duties, and use relevant computer based systems
• Ability to carry out a range of Facilities service duties within specified criteria.
• NVQ Level 3 in Customer Care, City and Guilds or equivalent
• Knowledge acquired through training and experience to diploma or equivalent level

knowledge , skills, training and experience

• Soft FM Services experience through multi disciplined levels
• Can demonstrate Supervisory & leadership skills.
• Good communicate skills, able to lead and motivate a team & converse with other staff, Trust employees and service users.
• Supervisory and leadership experience and staff management.
• To have an understanding of Trust Human Recourse policies relating to staff management

Personal Qualities

• Positive mindset in respect of - Supporting organisational change; learning, and continuous improvement.
• Takes responsibility and is accountable for delivering to their agree objectives
• Ability to travel to and work across multiple sites
• Flexible approach to working hours and shift patterns.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust

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University Hospitals of North Midlands NHS Trust

University Hospitals of North Midlands NHS Trust