SJU Collision Assessment Officer - HC623300

Work Location: Mottisfont Court, Winchester

Hours: 18.5 hours per week - Daily hours - Half day on a Wednesday, Full days on Thursday and Friday - (Monday & Tuesday will be work free days)

Contract: Permanent

Closing Date: Sunday 1st March :59 hours

Interview Date: TBC

The Summary Justice Unit are looking for someone to provide administration and quality control of RMS record management. To apply accuracy, consistency and integrity to recorded incident and crime data as a positive and direct means of improving quality of service and performance regarding Road Traffic Collisions, Driving Complaints and other road related incidents.

If this is of interest to you we would welcome your application.

Your main key task will be triaging and reviewing road traffic collisions that have not been attended by front line officers.

Some of the other tasks you will also be required to do are:

• To screen and allocate occurrences in line with the solvability matrix. To identify and assess all relevant information when applying the solvability matrix to collisions and driving complaints.
• To data quality check relevant records in relation to (nominals, addresses, vehicle entities) and associated master filing conventions.
• Liaise with members of the public and other agencies to obtain further information to complete a thorough review.
• To deal with queries from members of the public, manage their expectations regarding the service that can be provided and respond to low level complaints.
• To undertake administrative and clerical tasks associated with reported collisions and driving complaints using associated computer application ie PNC to ensure the RMS database is effectively maintained in respect of data quality and compliance of business rules.

As members of Hampshire and Isle of Wight Constabulary police staff you will have access to a wide benefits package , including but not limited to:

• Fantastic Local Government Pension scheme
• 24 days annual leave rising to 29 days after 5 years service - (pro-rata for part-time workers) PLUS the 8 public bank holidays
• Blue Light Card - Retail, holiday and leisure discounts
• Family friendly policies supporting those with caring responsibilities
• Excellent wellbeing support including onsite wellbeing rooms and access to Employee Assistance Programme
• Staff representation groups and inclusion networks
• Gym facilities at a number of our buildings

If you've never completed a competency based application or interview before, make sure you read each competency or value in detail, research the STAR (situation, task, action, result) format and use it when giving evidence.

Educated to QCF Level 2 (3 5 passes including English and Maths) OR work experience deemed to have brought the postholder to a comparable level.

At least 2 years of experience working in a busy office environment or in a field allied to the criminal justice system.

To be computer literate and a competent keyboard user.

To have used and maintained complex record keeping systems.

You should also be aware of the Values (courage, respect and empathy, public service).

When applying, you will have the opportunity to talk to us about your background and experience, especially when providing evidence against our competency and values framework (CVF).

The CVF provides clear expectations for everyone working in policing. It describes the behaviours required by you as a member of police staff to be effective in your role.

Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.

Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.

The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting:

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.