Site Admin

The Vella Group is a well-established accident repair specialist with over 30 years of experience, helping people get their vehicles back on the road after an accident. We pride ourselves on providing a quality service which has resulted in our success and growth.

As a recognised industry leader, The Vella Group currently operate 18 sites with ambition to grow ever further in the future. Now is an exciting time to join as we embark on a journey of expansion and innovation within the industry!

As Site Admin you will be responsible for the day-to-day administrative tasks of various departments of the site. You will have to liaise with Parts, Customer Service and Estimating Departments to ensure admin is up-to-date and accurate. You will form a vital part of the team by ensuring that all departments are organised and cooperative by providing administrative support.

Core Duties and Responsibilities:

• Ensuring that parts are organised and loaded onto the system.
• Labelling parts to ensure organisation and facilitate production levels.
• Ensure parts administration is completed accurately and in a timely manner.
• Accurately record stock information on relevant systems.
• Return any unused parts in a timely manner.
• Maintain a safe and clean working environment.
• Assisting the Estimator with administrative tasks, including taking images of vehicles.
• Assisting with Customer Service by answering calls and booking jobs.
• Keeping customers updated on the status of vehicle repairs.
• Liaising with subcontractors.
• Ensure exceptional levels of customer service at all times.
• General administration.
• To be productive in supporting all departments and personnel within the business.

• Ideally you have prior customer service experience.
• You have a strong work ethic to provide the best quality service.
• Able to work as a team and have excellent communication skills.
• Have great organisational skills and be effective with time management.
• Be flexible and adaptable to change.
• 33 days holiday
• Internal and external training.
• Pension scheme and death in service insurance.
• Enhanced maternity and paternity pay.
• Perkbox - Access to hundreds of exclusive discounts and rewards.