Shop Manager

Shop Manager

Location: Builth Wells • Salary: £23,850 per annum • Hours: 35 per week • Contract: Fixed term contract (6 months)

Are you ready to lead the team representing the British Red Cross in your community? We're in search of an enthusiastic Shop Manager to lead our friendly charity shop. If you're a retail expert with a knack for motivating a team, this role offers a chance to shine and spread kindness.

"Nothing beats the feeling of the team pulling it out of the bag to excel. Generating funds for a worthwhile charity that helps such a wide range of humans is wonderful." - Nada, Shop Manager

What will a day in the life of a Shop Manager involve?

• Leading a team that provides a brilliant shopping experience for customers.
• Working on the shop floor and coordinating activity behind the scenes - no two days are the same.
• Designing the perfect layout and environment that helps connect customers to our cause.
• Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.
• Representing the British Red Cross to a high standard and embodying our core values.

To be a successful Shop Manager, what will you need?

• Retail experience at a supervisory level, with outstanding customer service skills and competency in organisational and cash handling duties.
• Proven management skills to develop and inspire your team.
• An entrepreneurial mindset to work to targets and achieve fantastic results.
• Experience with PCs and proven IT skills.
• A genuine commitment to the British Red Cross cause and the ability to promote the shop as the charity retailer of choice in your community.

In return for your commitment and expertise, you'll get:

• Flexible working: remote and hybrid options, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) plus the option to buy 5 extra days.
• Pension scheme: up to 6% contributory pension.
• Learning & Development: a range of career and learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good, and employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP), and Headspace App.
• Cycle2Work: lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination, with support from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders.
Closing date for applications: 23.59 on Monday 2nd February 2026.