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Shop Floor Manager Norwich

Posted 1 day 20 hours ago by The Stevenson Group

Permanent
Full Time
Retail & Consumer Products Jobs
Norfolk, Norwich, United Kingdom, NR1 1
Job Description
  • To work with Manager to achieve shopfloor standards including windows and exterior shopfront.
  • Effectively merchandise the shopfloor- Considering both Visual and Allocation needs.
  • To ensure tills are Cashed up properly and any discrepancies investigated and resolved.
  • Ensuring branch H+S standards are adhered to.
  • Ensuring stock checks are completed to a high level of accuracy.
  • To cover branch supervisors/ managers duties in their absence as needed.
  • Key Holding and Out of hours Alarm contact.
  • Attend Selling/Display events as needed.
Staff management
  • To train and develop the shopfloor team
  • To highlight underperformance to BM/ABM and support employee with action plan
  • To support the teams wellbeing needs and requirements
  • Produce and communicate daily floor rota, including lunches, daily tasks via team briefing.
  • Role model of excellent customer service.
  • Being an escalation point for customer complaint.
  • To oversee appointments at peak, ensuring maximum number of appointment and walk in customers are served when needed.
  • Overseeing of custom order placements on the shopfloor.
  • .
Knowledge & Skills
  • Knowledge of Microsoft Office, Netsuite
  • 3 years management/supervisor experience
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