Shop Floor Manager Norwich

Posted 1 day 20 hours ago by The Stevenson Group

Permanent

Full Time

Retail & Consumer Products Jobs

Norfolk, Norwich, United Kingdom, NR1 1

Job Description

To work with Manager to achieve shopfloor standards including windows and exterior shopfront.
Effectively merchandise the shopfloor- Considering both Visual and Allocation needs.
To ensure tills are Cashed up properly and any discrepancies investigated and resolved.
Ensuring branch H+S standards are adhered to.
Ensuring stock checks are completed to a high level of accuracy.
To cover branch supervisors/ managers duties in their absence as needed.
Key Holding and Out of hours Alarm contact.
Attend Selling/Display events as needed.

Staff management

To train and develop the shopfloor team
To highlight underperformance to BM/ABM and support employee with action plan
To support the teams wellbeing needs and requirements
Produce and communicate daily floor rota, including lunches, daily tasks via team briefing.

Role model of excellent customer service.
Being an escalation point for customer complaint.
To oversee appointments at peak, ensuring maximum number of appointment and walk in customers are served when needed.
Overseeing of custom order placements on the shopfloor.
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Knowledge & Skills