ServiceNow Product Manager

ServiceNow Product Manager required to lead and optimise the enterprise ServiceNow platform within a complex global environment in Glasgow. This is an opportunity to shape product strategy, drive transformation, and lead platform enhancement within a progressive, digital first organisation.

The Company

This is a leading global organisation with a strong focus on innovation, digital transformation, and service excellence. With significant investment in its technology landscape, the business continues to evolve its IT operations and deliver world class services to its international user base.

You'll be joining a firm where technology plays a central role in enabling business performance, resilience, and growth. The IT environment is rapidly modernising, and the organisation is committed to leveraging enterprise platforms such as ServiceNow to deliver efficiency, visibility, and automation at scale.

The Role

As ServiceNow Product Manager, you'll be responsible for the strategic direction, development, and continuous improvement of the ServiceNow platform across all global sites.

You'll own the platform roadmap, oversee delivery of new functionality, and ensure the platform continues to evolve in line with organisational goals. You'll also work closely with business stakeholders, IT leadership, and external vendors to ensure the platform delivers maximum value and supports business transformation objectives.

This role requires a strong understanding of enterprise ITSM, ITOM capabilities, excellent vendor and stakeholder management skills, and a proven ability to deliver platform improvements in a complex, fast paced environment.

You'll play a central role in ensuring ServiceNow remains a robust, secure, and scalable platform that underpins service delivery excellence worldwide.

What You'll Be Doing

Defining and delivering the ServiceNow product roadmap in line with organisational strategy

Managing the full lifecycle of the platform, from ideation through to delivery and continuous optimisation

Acting as the primary point of contact for ServiceNow, maintaining close relationships with vendors and third party partners

Leading platform upgrade and enhancement projects, ensuring services are delivered on time, on budget, and to high standards

Gathering and prioritising requirements from stakeholders across the business, ensuring ServiceNow meets evolving user needs

Driving user adoption through effective change management, communications, and training

Monitoring platform performance, service levels, and ROI, using data to inform future improvements

Ensuring the platform remains compliant with relevant security, regulatory, and data privacy standards

What We're Looking For

Proven experience as a Product Manager with responsibility for ServiceNow or similar enterprise ITSM,ITOM platforms
Strong knowledge of IT service management, IT operations management, and related processes
Excellent stakeholder management skills
Strong vendor management skills, with experience managing licences, support contracts, and performance
Agile knowledge
ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist) highly desirable
A collaborative, customer focused approach with strong influencing skills

The Offer

You'll receive a highly competitive salary and benefits package, hybrid working (typically three days a week in a modern city centre office), and the chance to lead a business critical platform within a global organisation that invests heavily in technology and innovation.

If you're passionate about enterprise platforms and looking for a strategic role where you can make a tangible impact, this is a rare opportunity to shape the future of ServiceNow in a truly global business.

Apply now or get in touch with Murray Simpson for more information.