Service Support Officer

We are looking for an exceptional person to work as a Service Support Officer in our Contact Centre. As part of the team we will deliver excellent customer service and help achieve key performance targets.

Responsibilities

• Deliver training and development to new and existing staff to support their performance.
• Collaborate with all areas of the business to respond to service changes and drive continuous improvement.
• Support the ongoing transformation journey of the organisation.

Qualifications

• Fluency duty is required as outlined in the Code of Practice on English language requirements for public sector workers.

Equal Opportunities and Safeguarding

Solihull Community Housing is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Community Housing is committed to safeguarding and protecting children, young people, and adults at risk and to promoting their welfare. All employees and volunteers share this commitment.