Service Manager

Looking for your next step as a Service Manager in Leicester? Sandicliffe Motor Group is seeking an experienced and driven Automotive Service Manager / Aftersales Manager to lead our busy Leicester workshop and front-of-house service team.

With over 75 years in the motor industry, Sandicliffe offers a stable, forward-thinking environment with strong manufacturer partnerships and clear opportunities for progression.

About the Role - Automotive Service Manager

As a Service Manager, you will be responsible for the overall performance of the service department, ensuring excellent customer satisfaction, strong workshop productivity, and commercial success.

You will lead a team of Service Advisors, Vehicle Technicians, and Workshop Controllers, driving performance while maintaining high standards of quality and compliance.

Key Responsibilities

• Managing the day to day operations of the service department
• Leading and developing Service Advisors, Technicians, and workshop teams
• Driving workshop efficiency, productivity, and profitability (hours sold, WIP control)
• Delivering outstanding customer service and improving CSI scores
• Monitoring KPIs and implementing performance improvements
• Managing warranty processes and manufacturer standards
• Handling escalated customer concerns professionally
• Ensuring compliance with health & safety and company policies

What We're Looking For

• Proven experience as a Service Manager / Aftersales Manager / Workshop Manager
• Strong leadership and team management skills
• Commercial awareness with a focus on profitability and performance
• Experience working within a main dealership or automotive environment
• Excellent communication and customer service skills
• Strong understanding of workshop operations, KPIs, and aftersales processes
• Full UK driving licence

Salary & Benefits

• Competitive salary with bonus potential
• Company car or car allowance (role dependent)
• Company pension scheme
• Employee discounts on vehicles, servicing, and parts
• Ongoing manufacturer and leadership training
• Career progression opportunities within a well established motor group
• Supportive and professional working environment

Why Join Sandicliffe?

• Established, trusted automotive group with over 75 years' experience
• Multi brand exposure and modern facilities
• Clear progression pathways into senior leadership roles
• Strong focus on people development and internal promotion

Diversity & Inclusion

At Sandicliffe, we are committed to building an inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds and experiences.

If you require reasonable adjustments during the recruitment process, we will support you at every stage.