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Service Manager
Posted 1 hour 27 minutes ago by Genius Money
Permanent
Not Specified
Other
Hampshire, Portsmouth, United Kingdom, PO1 1
Job Description
Client Relationship Management 
- Own a portfolio of Genius Money clients end-to-end - contractors, employers, compliance clients
- Be the primary point of contact: trusted, responsive, always on
- Conduct regular account reviews, proactively identify needs, and deliver solutions before problems arise
- Build the kind of relationships clients don't want to leave
- Identify and act on upsell and cross sell opportunities within your portfolio - compliantly, confidently
- Convert warm referrals and inbound enquiries into new service agreements
- Work alongside the Service Director to onboard new clients smoothly and profitably
- Contribute directly to revenue targets and GP growth - your account performance is your score
- Manage service delivery to the highest standard, ensuring SLAs are met and exceeded
- Coordinate with payroll, compliance, and finance teams to resolve issues at pace
- Maintain accurate records, documentation, and CRM data - no shortcuts
- Represent Genius Money with professionalism and authority at every touchpoint
- Partner closely with the Service Director - complement his strengths, cover his blindspots, and support his vision
- Feed client insight back into the business to drive product and service improvement
- Play an active role in the MTD service launch - this is a ground floor opportunity
Genius Money
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