Service Manager

Client Relationship Management

• Own a portfolio of Genius Money clients end-to-end - contractors, employers, compliance clients
• Be the primary point of contact: trusted, responsive, always on
• Conduct regular account reviews, proactively identify needs, and deliver solutions before problems arise
• Build the kind of relationships clients don't want to leave

Commercial Growth

• Identify and act on upsell and cross sell opportunities within your portfolio - compliantly, confidently
• Convert warm referrals and inbound enquiries into new service agreements
• Work alongside the Service Director to onboard new clients smoothly and profitably
• Contribute directly to revenue targets and GP growth - your account performance is your score

Service Delivery

• Manage service delivery to the highest standard, ensuring SLAs are met and exceeded
• Coordinate with payroll, compliance, and finance teams to resolve issues at pace
• Maintain accurate records, documentation, and CRM data - no shortcuts
• Represent Genius Money with professionalism and authority at every touchpoint

Strategy & Collaboration

• Partner closely with the Service Director - complement his strengths, cover his blindspots, and support his vision
• Feed client insight back into the business to drive product and service improvement
• Play an active role in the MTD service launch - this is a ground floor opportunity