Service Manager - Catering Equipment

Location: Ireland (field-based with client site travel)

Role Type: Full-time Permanent

We are seeking an experienced Service Manager to lead and develop a team of field service engineers supporting a wide portfolio of commercial catering equipment across client sites in ROI.

This is a hands on leadership role where you will take ownership of service delivery, drive operational efficiency, and ensure exceptional customer experience across all touchpoints.

• Performance related Bonus
• Co. Car
• Pension
• Phone
• Lap top

• Lead, coach and develop a team of field service engineers and technicians
• Plan, schedule and allocate service calls to meet client demand and SLAs
• Monitor performance, set KPIs and drive continuous improvement

• Oversee installation, planned maintenance and reactive repairs
• Ensure all service work is delivered safely, efficiently and to a high standard
• Maintain accurate service records, reporting and documentation

• Act as the main point of contact for key service clients
• Manage escalations and resolve issues in a timely, professional manner
• Build strong, long term client relationships

• Ensure adherence to health & safety, HACCP and relevant industry standards
• Carry out audits and maintain quality control across all service activity
• Implement best practice processes and continuous improvement initiatives

• Manage spare parts inventory and stock control
• Work closely with suppliers to ensure availability and cost efficiency

• Support budgeting and cost control within the service function
• Track and report on KPIs including response times, first time fix and customer satisfaction

• Proven experience managing a service or engineering team (ideally within catering or commercial equipment)
• Strong technical understanding (electrical or mechanical background preferred)
• Excellent leadership, planning and organisational skills
• Customer focused with strong problem solving ability
• Full clean driving licence
• Experience working with commercial catering equipment
• Familiarity with service management systems / CRM tools
• Knowledge of Irish health & safety and HACCP standards
• Ability to manage multiple priorities in a fast paced environment

for more information on this exciting role please don't hesitation to contact Maurice