Service Desk Engineer

Service Desk Engineer - 3-Month Contract (ASAP Start)

We're looking for an experienced Service Desk Engineer to join our client on an ASAP-start, 3-month contract. You'll provide high-quality technical support to end users, resolving incidents quickly and delivering an excellent customer experience.

Key Responsibilities:

• Provide 1st & 2nd line support across hardware, software, and network issues
• Log, prioritise, and resolve tickets via the service desk system
• Troubleshoot Windows/macOS, Office 365, VPN, printers, and general desktop problems
• Set up and configure laptops/PCs, user accounts, and applications
• Escalate complex issues to senior engineers where needed
• Deliver clear communication and support to non-technical users
• Assist with onboarding, device builds, and asset management tasks

Requirements:

• Previous experience in a Service Desk / IT Support role
• Strong troubleshooting skills across Windows 10/11, O365, Active Directory/Azure AD
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and hit the ground running
• Experience with common ticketing systems (e.g., ServiceNow, Jira, Freshservice)

Contract Details:

• Start: ASAP
• Duration: 3 months
• Type: Contract - Full time
• Location: Farnham (On-Site)