Service Desk Analyst

Service Desk Analyst

We're looking for an entry-level Technical Support Engineer to join a growing technical operations team supporting business customers with connectivity, telephony and IT services. This role is ideal for a recent graduate or someone with a technical degree looking for their first role in the industry.

Responsibilities:

• Provide first-line technical support via phone, email and ticketing systems
• Troubleshoot basic networking, connectivity and IT issues
• Log and manage support tickets, ensuring timely updates and resolution
• Escalate more complex issues to senior engineers
• Maintain accurate documentation and internal notes
• Work on-site with the team 5 days per week

Requirements:

• Degree in IT, Computer Science, Networking, Telecommunications or similar
• Strong interest in technology and problem solving
• Basic understanding of networking concepts (IP, Routers, broadband, VoIP etc.)
• Good communication skills and willingness to learn
• Able to work on-site Full time (access to a car is highly desirable)

Location: Near Southend-on-Sea
Working pattern: On-site, Monday to Friday (5 days per week)
Salary: £28,000 + benefits

This is a great opportunity to gain hands-on experience and build a career in IT, networking or telecoms within a supportive team environment.