Service Desk Analyst

Service Desk Analyst (1st Line Plus)

Contract: 12 months

Location: Japan and Belgium-Onsite

Start: ASAP

Overview

We are looking for an experienced Service Desk Analyst (1st Line Plus) to deliver high-touch service in a professional services/enterprise environment. This role requires strong technical capability combined with excellent communication and stakeholder management skills, particularly when supporting senior executives and partners.

Key Responsibilities

• Deliver 1st line plus support across Microsoft, Apple, and mobile platforms
• Troubleshoot Office 365 and Microsoft Teams issues
• Support device builds, rebuilds, and provisions
• Resolve networking issues (basic to intermediate level)
• Manage incidents and requests using ServiceNow
• Maintain accurate knowledge base documentation
• Communicate clearly with both technical and non-technical users

Required Technical Skills

• Office 365/Microsoft 365
• Azure/Azure AD (Entra ID)
• Intune
• ServiceNow
• Microsoft Teams troubleshooting
• Networking fundamentals (Meraki knowledge preferred)
• Hardware support (Lenovo, HP)
• Mobile device support
• macOS
• Jamf
• TeamViewer
• Device imaging and rebuilds