Service Desk Analyst

Posted 15 hours 51 minutes ago by Careerwise

Contract
Not Specified
Other
Brussel, Brussel (Stad), Belgium
Job Description

Service Desk Analyst (1st Line Plus)

Contract: 12 months

Location: Japan and Belgium-Onsite

Start: ASAP

Overview

We are looking for an experienced Service Desk Analyst (1st Line Plus) to deliver high-touch service in a professional services/enterprise environment. This role requires strong technical capability combined with excellent communication and stakeholder management skills, particularly when supporting senior executives and partners.

Key Responsibilities

  • Deliver 1st line plus support across Microsoft, Apple, and mobile platforms
  • Troubleshoot Office 365 and Microsoft Teams issues
  • Support device builds, rebuilds, and provisions
  • Resolve networking issues (basic to intermediate level)
  • Manage incidents and requests using ServiceNow
  • Maintain accurate knowledge base documentation
  • Communicate clearly with both technical and non-technical users

Required Technical Skills

  • Office 365/Microsoft 365
  • Azure/Azure AD (Entra ID)
  • Intune
  • ServiceNow
  • Microsoft Teams troubleshooting
  • Networking fundamentals (Meraki knowledge preferred)
  • Hardware support (Lenovo, HP)
  • Mobile device support
  • macOS
  • Jamf
  • TeamViewer
  • Device imaging and rebuilds