Service Desk Analyst

£14.29ph (Temporary - Permanent for the right candidate)
Swindon - on site 3 days per week (NON - NEGOTIABLE)
35 hours per week

Are you passionate about technology and love helping others? Do you have some IT support experience but looking for your next opportunity in IT? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have the perfect opportunity for you!

The role

• Efficiently log IT incidents and service requests using our ticket system.
• Manage calls to the highest quality standard, including using a standard greeting, correct triage of calls, and explaining next steps when necessary.
• Perform remote troubleshooting through diagnostic techniques and ensure high-standard triaging of calls.
• Support a variety of technologies including Audio Visual systems, desk and mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.
• Quickly escalate major incidents to IT management, obtaining detailed information about the incident and its impact.
• Maintain excellent communication skills and a strong desire to assist others.